¡Bienvenidos #SALSAFAM!

Now that you’re booked, please join our 2027 SalsaCruise Official Group Page! Meet new friends, find old ones, and get the latest updates!! Click the link below to join, and our team will approve you! Click Here to Join Our Facebook Group!

By making a reservation, you have provided informed consent where indicated; you acknowledge that Monteli Production, LLC is authorized to send text (SMS) messages or emails to the mobile number you have provided in our records. You have understood the information and confidently agree to participate in our text (SMS) messaging service. You can revoke your consent to receive emails at any time by using the Safe Unsubscribe® link, found at the bottom of every email.

If your Facebook name does not match the names on your reservation, please email reservations@salsacruise.com so we can approve your request to the group.

For up-to-date information on itineraries, hotel reservations, health and safety protocols, and more, please visit our website at www.salsacruise.com.

Your reservation details are listed below. Please review this email carefully, as it contains important information you must know before sailing.

 Log in to your SalsaCruise account (SalsaCruiseLogIn) to review your reservation details, update your contact information, and purchase additional options online. You may also update your payment method and request a new invoice, which will allow you to securely complete your payment with the updated information.

IMPORTANT: Please review your invoice carefully and confirm that your name is spelled exactly as it appears on ALL your travel documents. United States citizens must present either a REAL ID–compliant state ID plus an original birth certificate, OR a valid passport. Names must match exactly as shown on your passport (first, middle, and last names, if applicable). Monteli Production, LLC strongly recommends that all our guests travel with a passport (valid for at least six months AFTER the last date of sailing).

You may be denied boarding if the name on your cruise documents does not match your identification. Only original documents are accepted; copies or photos stored on mobile devices will not be accepted. Monteli Production, LLC is not responsible for denied boarding due to incorrect or misspelled names and/or missing required documents.

If the names on any information on your invoice are incorrect, please call us at 877-405-4277 or email reservations@salsacruise.com.

Your cruise rate includes cabin accommodations, meals, complimentary beverages (excluding alcohol and soda), government taxes, port fees, gratuities, processing fees, and access to all onboard Monteli Production, LLC events. These events include concerts, DJ parties, karaoke, Zumba sessions, dance lessons, and comedy shows. Please note that additional fees may apply for specialty events, which may include, but are not limited to, specialty dining, drinks, transportation, and other premium experiences.

The cruise line’s mandatory service charge for tips and gratuities has been included in your invoice. Please note that this service fee is non-refundable, regardless of the reason.

For up-to-date information on itineraries, hotel reservations, health and safety protocols, and more, please visit our website at www.salsacruise.com.

MONTELI PRODUCTION, LLC. CANCELLATION POLICIES

ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE! There are NO exceptions to our cancellation policies. We strongly recommend the purchase of travel insurance!

Canceling your Monteli Production, LLC: 

All cancellation requests must be submitted in writing. Please email: reservations@salsacruise.com to cancel your reservations. Monteli Production, LLC cancellation and payment policies supersede those of the Cruise Line, and any Cruise Line staff information, website payment, or cancellation terms are invalid.

Invoice Review:

Please review your invoice to ensure all information is correct. Reminder: ADD-ONS are optional. To remove or add them, go to your account at www.salsacruise.com to make changes or email reservations@salsacruise.com 

2027 SalsaCruise 28th Anniversary

Dates: January 25, 2027 – January 29, 2027

Ship: Norwegian Jewel

* Flights should arrive in Miami International Airport on Monday by 10:00 AM. 

Port of Miami check-in is from 10 am to 2 pm.

All guests must be checked in and onboard BEFORE 2:00 PM! We sail at 4:00 PM!

** Cozumel Port Link:  Port in Cozumel

*** Arrival in Port of Miami on Friday at 7 am. Return flights should be scheduled to depart on Friday AFTER 12:00 PM.  

Please note this Important Reminder: The cruise itinerary, including ports of call, is tentative and subject to change at any time without notice at the discretion of the cruise line and Monteli Production, LLC. These adjustments may occur to ensure the safety of our passengers and crew, which remains our top priority.

The following are also subject to change:

- Ports of call

- Artist lineup, including DJs, dance studios, hosts, assistants, and volunteers (subject to change due to unforeseen circumstances)

- Onboard events

- Rates, which are listed as starting prices and may vary based on availability or as additional artists are added.

Once details are finalized, all updates will be communicated to guests via email and posted on our website.

We appreciate your understanding and flexibility as we work to deliver the best possible experience.

PAYMENT SCHEDULE & PAYMENT PLANS

Thank you for making your reservation. Once your cabin is confirmed in our system, you will receive an invoice, followed by a receipt for your payment through one of our platforms: Square, PayPal, or RezMagic. Monthly invoices may be sent for manual payment, or you may enroll in automatic monthly payments to avoid late fees. 

There are two payment options, determined by your booking date.

DEPOSIT

$300.00 deposit per person – for single occupancy Inside and Ocean ($350.00 Balcony)

$250.00 deposit per person- double occupancy or more for Inside, Oceanview, and balcony

$300.00 deposit per person- double occupancy or more for suites, penthouses,e and haven.

Pay in Full Option

You may pay in full at the time of booking. No further payments will be required unless you: 

-Upgrade or change your stateroom

-Add cabin mates

-Purchase add-ons

-all bookings made after September 15, 2026

Monthly Payment Plan 

- Payments are automatically charged on the 15th of each month. 

- Changes to payment plans or credit cards must be emailed to reservations@salsacruise.com before the 1st of the month. 

- It is your responsibility to know your due dates; payment reminders will not be sent. 

Payment methods accepted:

We accept Visa, Mastercard, Discover, and UPLIFT/FLEXPAY. 

Any changes needed to be made must be submitted NO LATER than September 15, 2026. NO EXCEPTIONS!

To change your payment plan options:

1.     Calthe l office directly at 877-405 4277 

2.     Email reservations@salsacruise.com

To change your credit card number on file:

1.     Contact Monteli Production, LLC. at the above numbers

2. Log in to your SalsaCruise account: https://salsacruise.rezmagic.com/Booking/Account/LogOn

Late payments & Declined Cards

1.     $50 per person, per month late fee for declined payments

2.     Reservation will be canceled without refund if: 

1. Two consecutive payments are missed, or

2. Balance remains unpaid one week after the final payment date

Chargeback Acknowledgment and Agreement

This Chargeback Acknowledgment and Agreement (“Agreement”) is entered into by and between Monteli Production, LLC (“Merchant”) and [Consumer Name] (“Consumer”).

1. Acknowledgment of Transaction

The Consumer acknowledges that they authorized and received the goods and/or services provided by the Merchant on or about [date], in the amount of $[amount], using [payment method].

2. Chargeback Understanding

The Consumer understands that initiating a chargeback or payment dispute with their bank or card issuer may result in fees, administrative costs, and potential reversal of funds to the Merchant.

3. Agreement Not to File a Chargeback

By signing this Agreement, the Consumer agrees not to initiate, file, or pursue a chargeback or payment dispute related to the above-referenced transaction. If a chargeback has already been initiated, the Consumer agrees to promptly contact their bank or card issuer to withdraw or cancel the dispute.

4. Responsibility for Fees

The Consumer agrees that if a chargeback is filed in violation of this Agreement, they may be held responsible for any chargeback fees, penalties, or costs incurred by the Merchant as a result.

5. Good-Faith Resolution

The Consumer agrees to first contact the Merchant directly to resolve any concerns or disputes related to the transaction in good faith before contacting a financial institution.

6. No Waiver of Legal Rights

Nothing in this Agreement limits the Consumer’s legal rights under applicable federal or state law, except as expressly agreed herein regarding chargebacks.

7. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the state of New York. 

Consumer Acknowledgment

I have read, understand, and agree to the terms of this Chargeback Acknowledgment and Agreement.

RESERVATION OWNERSHIP & CHANGE POLICIES 

Primary Guest Responsibility 

1.      The primary guest is the reservation owner

2.     The primary guest is the person authorized to make changes

3.     The primary guest name can not be changed

4.      At least ONE original guest name must remain on the reservation.

5.      If all original guests cancel, then it is considered a full cancellation with no refund.

3.     All requests must be submitted in writing to reservations@salsacruise.com; any requests submitted otherwise will not be valid, therefore, they will be considered null & void.

Name Changes andFeess

$50.00 per person, per change for name changes from date of booking until September 15, 2026. 

$100.00 per person, per change for name changes from September 16 through October 15, 2026. 

$200.00 per person, per change for name changes from October 16 through November 15, 2026. 

$300.00 per person, per change for name changes from November 16 through January 10, 2027. 

NO CHANGES CAN BE MADE AFTER JANUARY 10, 2027

Stateroom Changes

- Your cabin number is subject to change without notice at the discretion of the cruise line.

- No changes of any kind (name or cabin) will be accepted within one week of sailing.

- Rates are based on the number of people in your stateroom. Changes in occupancy will result in a rate increase or decrease, depending on the type of change.

MONTELI PRODUCTION, LLC. CANCELLATION POLICIES

ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE! There are NO exceptions to our cancellation policies. We strongly recommend the purchase of travel insurance!

Canceling your Monteli Production, LLC: 

All cancellation requests must be submitted in writing. Please email: reservations@salsacruise.com to cancel your reservations. Monteli Production, LLC cancellation and payment policies supersede those of the Cruise Line, and any Cruise Line staff information, website payment, or cancellation terms are invalid.

TRAVEL GUARD TRAVEL INSURANCE

Monteli Production, LLC highly recommends the purchase of travel insurance to protect you against financial loss due to non-refundable costs and fees due to unexpected cancellations and travel emergencies. Travel insurance options may offer protection against emergencies during travel, such as trip interruptions, trip delays, missed/canceled flights, lost or stolen baggage/personal items, illness/injury, and much more. For a complete list of covered reasons, please contact Travel Guard directly at 800-826-4919.  They also offer an optional “Cancel for Any Reason” policy that must be purchased with your initial payment/deposit within the first 14 days of your booking. Travel Guard will determine the amount of your refund based on the documentation you provide to them. In the event of cancellation, you must first contact Monteli Production, LLC in writing by sending an email directly to: reservations@salsacruise.com. Any other manner in which the cancellation request is submitted will not be valid. Then, you must contact Travel Guard directly to submit a claim and request a refund.

To review their policy benefits, please click here:  Travel Guard Travel Insurance. Travel Guard insurance is available to United States Residents only. If you are a resident of any other country, we highly recommend purchasing travel insurance from a local insurance company or travel agency.

For questions and to purchase travel insurance, please call Monteli Production, LLC at 877-405-4277 or email reservations@salsacruise.com

Please note: travel insurance is a third-party company and is not directly affiliated with Monteli Production, LLC.

ADD-ON Items - Additional and Optional:

1. Travel Insurance 

We have plans. Lots of them. Why? So, you can easily find the one that fits. And with our plans, it’s not just about coverage. It’s about unique services. Lost your bag? We can help track it with Bag Trak®. Or we can cover your losses if it isn’t found. It’s simple. We have the coverage options and assistance services you want for your globetrotting travels. 

Make sure to tell them this is a cruise charter: TRAVEL GUARD TRAVEL INSURANCE. 

Monteli Productions, LLC highly recommends the purchase of travel insurance to protect you against financial loss due to non-refundable costs and fees due to unexpected cancellations and travel emergencies. Travel insurance also protects you against emergencies during travel, such as trip interruptions, trip delays, missed/canceled flights, lost or stolen baggage/personal items, illness/injury, and much more. For a complete list of covered reasons, please contact Travel Guard directly at 800-826-4919. Travel Guard will determine the amount of your refund based on the documentation you provide to them. 

In the event of cancellation, you must first contact Monteli Production, LLC in writing by sending an email directly to: reservations@salsacruise.co,m and any other form of communication will be null and void. Then, you must contact the travel insurance agency Travel Guard directly to submit a claim and request a refund.

To review our policy benefits, please click here:  Travel Guard Travel Insurance. Travel Guard insurance is available to United States Residents only. If you are a resident of any other country, we highly recommend purchasing travel insurance from a local insurance company or travel agency.

For questions and to purchase travel insurance, please call Monteli Production, LLC at 877-405-4277 or email reservations@salsacruise.com.

2. Theme Nights 

Monday: 1/25/2027 TBA 

Tuesday: 1/26/2027 TBA 

Wednesday: 1/27/2027 TBA 

Thursday: 1/28/2027 TBA

3. Hotels: (Pre-Sailing Land Stay) TBA

4. Pre-party and pool party TBA

5. Hotel to Pier Transportation: TBA

6.   Cruise Parking: TBA

7. VIP Deck Seating: TBA 

8. Headliner Meet & Greet: TBA 

All artist Meet & Greet: TBA

9. Beach Party: TBA 

10. Domino Tournament presented by: TBA

11. Return transportation to be handled individually or by the cruise line.   

PASSPORT & LEGAL DOCUMENTATION

Monteli Production, LLC strongly recommends that all our guests travel with a passport (valid for at least six months AFTER the last date of sailing). Having a valid passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation, or to fly back to the U.S. should you need to disembark the ship mid-cruise for any reason.

The Western Hemisphere Travel Initiative (WHTI) stipulates the following information about "closed-loop" cruises, which are sailings that originate and terminate in the same U.S. Port. Please note that this information could change at any time without notice.

U.S. Citizens (including children) taking "closed-loop" cruises will be able to enter or depart the country with either a valid U.S. Passport - or - Proof of citizenship, such as an original or certified copy of his or her birth certificate (or a Consular report of Birth Abroad, or a Certificate of Naturalization), along with government issued photo identification, such as a State issued driver’s license or non-driver’s.

For passengers under the age of 18 traveling with an accompanying adult who is not the minor's parent or legal guardian, a Parent/Guardian Consent Form that authorizes the minor's travel and further authorizes medical treatment in case of an emergency must be delivered to a Norwegian representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied, with no refund of cruise fare provided. To download this form, please click here.

Infants sailing on board Cthe ruise Line must be at least six months of age at the date of embarkation. However, for voyages that have three or more consecutive days at sea, the infant must be at least 12 months of age at the date of embarkation.

Please Note:

Children are welcome to come on board. PPlease notethat for this Monteli Production, LLC & SalsaCruise event, no childcare will be provided. 

Other acceptable forms of identification include a government-issued photo ID, along with your birth certificate or passport:

- U.S. Passport Cards

- Enhanced Driver's Licenses

- Trusted Traveler Cards (NEXUS, SENTRI, or FAST)

- Military Identification Cards (for members of the U.S. armed forces on official orders)

- U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)

- Enhanced Tribal Card (where available)

Please note these are NOT acceptable: 

- Baptismal papers

- hospital certificates of birth

- Voter registration cards

- Social Security cards

- ANY expired documentation

- ANY copies

- digital pictures on any devices

For more information, a complete list of WHTI-compliant documents, or to obtain a passport application, visit www.travel.state.gov

U.S. Alien Residents need a valid Alien Resident Card. 

Non-U.S. citizens need a valid passport and a valid, unexpired U.S. Multiple Re-entry Visa, if applicable.

Non-U.S. Citizens: You will need a valid passport and, in some cases, a visa. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or “Green Card”) and any other documentation the countries on your itinerary require due to your alien status.

If you are not a U.S. Citizen, please contact U.S. Immigration at 1-800-375-5283 to be sure your identification will be satisfactory for both entry into the U.S. and for the cruise.

Citizens from the Visa Waiver Program countries will require a machine-readable passport valid for the duration of their voyage.

All guests must present the required documentation at embarkation. Guests without the required documentation will be denied boarding, and no refund will be issued. Please understand that the Cruise Line will strictly enforce this requirement to follow this important U.S. Government mandate.

FOR ADDITIONAL INFORMATION, PLEASE CLICK HERE

Monteli Production. LLC and the other Released Parties (as herein defined) assume no responsibility for advising you of immigration requirements. Non-U.S. citizens, including resident aliens, must contact the appropriate consulates, embassies, and/or immigration office(s) to inquire about necessary documentation for the Cruise’s ports of call. Your name, as listed on your travel documents, must exactly match your name as listed on your Cruise documents.

It is YOUR responsibility to make sure you have the proper documents to board the ship. Monteli Production, LLC is not responsible for denied boarding due to insufficient documents.

30 days before sailing, NCL will provide you with your NCL booking number.  Please login on their website at www.ncl.com and complete yourcheck-inn. You will have access to your reservation and to purchase any of the following additional services, should you so choose to:

Drink Package

Wifi

Spa

Excursions

Photos

Specialty dining

Room service 

Onboard Chat and much more.

We recommend that you download the Norwegian app before sailing = free. 

**However, please note, these prices are subject to change at the port**

To purchase NCL services -log inn to your NCL account: https://www.ncl.com/shorex/login

Norwegian Cruise Lines Drink Policy

Norwegian is one of the few cruise lines that doesn’t allow you to bring your drinks onto the ship.

According to the website: “Effective for sailings July 15, 2016, and beyond, guests are prohibited from bringing any beverages — including liquor, beer and non-alcoholic drinks such as water, soda, and juices — on board either as carry-on or checked luggage.” The only exception is that purified or distilled water in sealed containers for medical devices like CPAPs or baby formula is OK. Unfortunately, that means you’ll have to leave your soda and drinks at home. 

Norwegian Cruise Line policy: No beverages are allowed to be brought aboard. NCL Source

Special Requests & Celebrations

We LOVE special occasions! If you are celebrating a birthday, anniversary, honeymoon – whatever! Let us know! Email reservations@salsacruise.com.

Dietary & Medical Restrictions

Special dietary and/or medical requests must be submitted to the cruise line at least 90 days before sailing. If you have a special need, please email reservations@salsacruise.com. We will notify the cruise line for you, and you will be contacted by a cruise line representative within 90 days of sailing for further information and assistance.

Bedding Requests

All staterooms come with 2 twin beds that convert to 1 queen bed. If the beds are not set up the way you want them to be, please ask your cabin steward to change them for you. If you cannot find your stateroom steward on the first day onboard, you can leave a note for them in your stateroom. They will accommodate your request. Monteli Production, LLC does not take requests for bedding types.

Medical Equipment needed to bring on board approval.

Clients will need to bring their medical devices on board. Must contact 866-584-9756 or 877-794-8567 (Accessibility Assistance Department). They will advise them on what they need to do to have clearance to bring the device on the ship. You may also click here: https://www.ncl.com/about/accessible-cruising

Order a wheelchair or scooter for sailing: There are limited cabins for ADA, and you must be approved.

Whatever your specific requirements are, Norwegian Cruise Line will do whatever it reasonably can to accommodate you. But we do need adequate time to prepare for your arrival. Please make every effort to contact our Access Desk well in advance of your cruise – at least 90 days for interpreters and 45 days for all other requirements. 877.794.8567. Should you choose a stateroom that has not been designated as accessible, you will need to bring a collapsible wheelchair, or if you have a motorized wheelchair or scooter, the width must not exceed 26 inches to enter the stateroom door. All scooters and wheelchairs MUST be stored in the 

stateroom. Order with- Scootaround Phone: (toll-free) 888-441-7575 or 204-982-0657, Fax: 204-478-1172, www.scootaround.com

Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred Scoot around www.scootaround.com or call 1-888-441-7575.

Roommate Waitlist

If you’ve asked us to assign a roommate for you, your stateroom number and roommate’s name will be confirmed within two weeks before sailing. Your stateroom number is not confirmed and may be changed without notice. If you change your min, and find your own roommate, please notify us as soon as possible so we can remove your name from the Roommate Waitlist.

We will try our best to match you with roommate(s) of the same age group and gender, but if you have additional special requests, please email Reservations@salsacruise.com. We cannot guarantee special requests, but we will do our best to accommodate them if possible.

To help you find the perfect match, we invite you to fill out our Roommate Search form, and hopefully, you can find your perfect match! 

Your decision to accept a roommate is at your own risk. Monteli Production, LLC is not responsible or liable for all claims or causes of action arising out of or in connection with your selection of a roommate for the Cruise, including, without limitation, any injury or damage to persons or property that may be caused, directly or indirectly, in whole or in part, from such request or selection.

For more information about your roommate waitlist, please call the office directly at 877-405-4277 or email reservations@salsacruise.com.

Please review our complete terms and conditions regarding roommate assignments a: www.salsacruise.com.  

To consider your request, please provide the following:

A full deposit of $300.00 is applied to a bookin.g Completed application Single occupancy cabin application  -Application click he.re 

 ZERO TOLERANCE POLICY

Cruise Line does not allow illegal drugs of ANY KIND to be brought onboard the vessel. Passengers who are found with such illegal substances will not be allowed to board or will be disembarked at the next port of call. Cruise Line does not permit nudity in any of the vessel’s public venues and enforces its Freestyle Dress Code. Audio equipment used for personal entertainment may be brought on board but cannot be played at levels disruptive to other guests. Violation of this policy will result in the confiscation of the equipment.

NCL Prohibited List Click Here

CRUISE LINE SMOKING POLICY

Designated Smoking Areas

Clearly marked “Designated Smoking Areas” are available onboard and include enough ashtrays that are emptied regularly. Generally, these areas include cigar lounges, a section of the nightclub and casino, as well as a portion of the open decks. As a safety precaution, passengers are reminded to properly dispose of cigarettes, cigars, and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires.

Stateroom Smoking Policy Update - check the Cruise line site

For all voyages departing the Cruise Line, smoking will be prohibited in passenger staterooms and balconies. This policy change reflects the preferences of most of our passengers who value having their primary living space (both stateroom and balcony) smoke-free. As balconies are a hallmark of the Cruise Line, we believe it is important to keep this peaceful space clear of smoke. Violations of this policy will result in a $250 fine for each occurrence, which will be charged to the passenger’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honoring the wishes of our passengers, we feel this change will enhance our onboard experience and do more to help our passengers escape completely.

Electronic Cigarettes

The use of electronic cigarettes is not allowed within the confines of the passenger's stateroom (balcony not included) and within designated smoking areas only.

Cruises are drug-free zones and items not allowed on bo:ard “Any illegal narcotics/d,rugs including synthetic, designer drugs, Cannabidiol ,(CBD) and medical marijuana. 

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